Statement 13/08/2020
Member update: Reopening of Phase 3 Everybody Leisure Centres & Swimming Pools
We are pleased to announce we are planning to re-open Congleton Leisure Centre, Poynton Leisure Centre, Holmes Chapel Leisure Centre and Middlewich Leisure Centre on the 1st September!
From 1st September the following services will be open and available to pre-book activity slots via our website: www.everybody.org.uk
- Gym
- Group Fitness Classes
Holmes Chapel Leisure Centre and Middlewich Leisure Centre will be opening in the evenings and on a Saturday for gym, group fitness classes and outdoor club sport bookings. This will be kept under review until the end of October.
Congleton and Poynton will be open 7 days a week. We will provide more details on timetables over the coming weeks.
We are also preparing to welcome back customers to our swimming pools and will be opening them on a phased approach following guidance from the government and governing bodies including Swim England.
From 1st September public swimming will be available at:
- Alsager Leisure Centre
- Crewe Lifestyle Centre
- Nantwich Swimming Pool
- Macclesfield Leisure Centre
- Wilmslow Leisure Centre
- Sandbach Leisure Centre
- Knutsford Leisure Centre
From 7th September public swimming will be available at:
- Congleton Leisure Centre
- Poynton Leisure Centre
Swimming lessons will start to resume on a phased approach from 7th September and we are writing to all swimming lesson customers with more details before the end of August.
You will be able to pre-book your gym, group fitness and swimming sessions online soon and we will be providing you with more information regarding guidance on accessing swimming changing facilities, spas and saunas and returning to swimming lessons in the coming weeks.
Nantwich Outdoor Pool is now open for pre-bookable, lane and family swimming sessions. You can find more information here: https://everybody.org.uk/locations/nantwich/
During lockdown we have developed online virtual services for our members and online community, including live and ondemand health and fitness classes. It is our commitment to continue this offering for free as part of your Everybody membership. You can join the Everybody Memberzone here: https://www.facebook.com/groups/everybodymembers/
We will be keeping the opening dates of our cafes, indoor activities bookings under review.
It is our pledge to make sure our staff and customers are ready to return to a safe environment which allows everybody to continue to lead a healthy and active lifestyle.
The Coronavirus pandemic has been tough for us all, but we are all in this together. It is important now more than ever that we have support from our loyal customers to ensure the future of our services.
Visit https://everybody.org.uk/everybody-back-together/ to watch all the videos of how our centres look and all the guidance you need on returning to Everybody. We will be updated this page in the coming weeks with more guidance and videos on swimming.
Members will be contacted regarding the re-opening of further services and we are on hand to assist you with any questions you may have on returning to Everybody and your ongoing membership.
So you are ready for when we reopen to book online please make sure you register for online bookings here: https://portal.everybody.org.uk/bookings here is some guidance on how to register
You can contact us here and a member of our team will be happy to help.
We look forward to welcoming more customers back soon!
FAQs updated 13/08/2020
My local leisure centre is on the list to re-open on the 1st September, when will my membership payment be taken?
We will take your DD on the 1st or 15th of September (depending on which date you selected when joining), this will be your normal membership fee less any days owed to you.
However, if you would like to use one of our other facilities that open earlier you can turn your membership back on sooner by emailing [email protected]
We have decided to keep our membership prices fixed at our 2019 prices as a thank you for your loyalty and patience.
I have paid my annual membership fee upfront, what happens to my lost months?
For Annual Cash/Upfront payment members we will be adding on the extra months to the end of our membership renewal date so you aren’t missing any months in your membership.
If you have any questions about your membership you can contact us on: [email protected]
I have a local membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?
We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing local membership holders to access all 15 Everybody centres until the end of October.
I have a options membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?
We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing options membership holders to access Holmes Chapel Community Centre until the end of October.
My local leisure centre isn’t opening yet can I access any centre as part of my membership?
We will be letting you know which leisure centre you originally registered your membership at. If this centre is closed we will not be re-activating your membership payment.
If you want to use any of the other facilities whilst your centre is closed you can reactivate your membership by emailing [email protected]
Also, by staying loyal to us we will be providing you with access to free online workouts and tips and advice from our expert trainers and health teams to keep you motivated during these difficult times.
I’d like to cancel my membership, how do I do this?
The future of our services depends on the loyalty of our customers. We are doing the best we can to make sure you have the best experience on visiting our centres, as well as offering online virtual classes and advice from our trainers as part of your Everybody membership.
We understand that the pandemic has been tough on everybody and are willing to discuss your membership options and personal circumstances. Please email [email protected] and please see our membership terms and conditions for more information.
When is my local swimming pool re-opening?
We are planning to open our swimming pools from 1st September for public swimming. This will be done on a phased approach as follows:
1st September:
- Alsager Leisure Centre
- Crewe Lifestyle Centre
- Nantwich Swimming Pool
- Macclesfield Leisure Centre
- Wilmslow Leisure Centre
- Sandbach Leisure Centre
- Knutsford Leisure Centre
From 7th September public swimming will be available at:
- Congleton Leisure Centre
- Poynton Leisure Centre
Children’s swimming lessons will start to resume in a phased approach from 7th September and we are writing to all swimming lesson customers with more details before the end of August.
We will provide video walkthroughs and guidance on returning to swimming over the coming weeks. All swimming sessions will be made available to book online.
Nantwich outdoor pool is now open for family and lane swimming. You can book online here: https://everybody.org.uk/locations/nantwich/
I would like to hire your facilities for a party booking, event, indoor sport session, deliver an external service
Unfortunately, we are not making our facilities available for hire. This is due to our sports hall and outdoor spaces being used to accommodate group fitness and Everybody sport sessions to allow for social distancing measures.
We will be in touch when these facilities are available to hire.
Will the changing rooms be available?
There will be no changing facilities open for gym and group fitness classes so please come ready to workout in your gym wear. There will be toilets available for use for all customers.
We will be releasing more information on swimming changing rooms in the coming weeks.
Can I just turn up to use the gym, classes or sports activities and pay on the day?
No. We will not be accepting any walk-ins and all activities must be paid for and booked online. We are operating cashless sites so only card payments will be accepted and we encourage all users to pay contactless for membership, merchandise or vending machine payments.
When will all timetables be available?
Timetables for phase 1 & 2 open sites are now available on our website. Timetables for phase 3 sites and swimming pools will be released before the end of August and will be available to pre-book prior to reopening.
Are lockers available for use?
From Monday 17th August lockers will be available for customers to use.
Following a successful and safe trial at Nantwich outdoor swimming pool we will be re-introducing the safe use of lockers. Select lockers will be available for use at each centre, please ask reception for directions to available lockers.
Where possible please only bring items in to the facility which you need, where possible refrain from bringing large items and bags. Strict sanitisation regimes will be in place along with appropriate social distancing signage.
Locker Locations:
- Sandbach – Lockers outside Gym
- Holmes Chapel CC – Changing rooms
- Knutsford – Lockers in Gym
- Congleton – Lockers outside Gym
- Holmes Chapel LC – Lockers outside Gym
- Middlewich – Lockers in changing room
- Alsager – Outside Fitness suite & Personal effect lockers in the fitness suite
- Barony – Changing room lockers
- Crewe – Upstairs lobby Personal effect lockers
- Shavington – Outside Changing rooms, personal effect lockers in the fitness suite
- Nantwich – Changing village
- Wimslow LC – Lockers in foyer
- Alderley Park – Changing rooms
- Macc LC – Lockers outside gym
- Poynton LC – Lockers outside gym
What is the guidance for group exercise and is there anything I should be aware of before coming to class?
Pre-booking is essential and must be done via our website everybody.org.uk. Customers will be allocated their own ‘workout zone’ to maintain a safe 2m distance from other members and customers. No bags or towels will be allowed into the studio / sports halls. Customer must bring their own water bottle, no water stations will be provided. Please wipe down all equipment after use and wash your hands before and after a class.
Please do not attend class if you are feeling unwell and cancel your booking online.
What is the guidance for gym use and is there anything I should be aware of before coming to workout?
Pre-booking is essential and must be done via our website everybody.org.uk. sessions will last 45 minutes to allow for cleaning in between sessions. You can speak to a member of the fitness team to get the most out of your workout.
To maintain a safe 2m distance from other members and customers we have spaced our gym equipment out and in some centre created secondary gym locations in our fitness studios.
No bags or towels will be allowed into the gym. Customer must bring their own water bottle, no water stations will be provided. Please wipe down all equipment after use and wash your hands before and after coming to the gym. If the classes require yoga mat, you must bring your own.
Please do not attend the gym if you are feeling unwell and cancel your booking online.
I do not have an Everybody membership, how to I book a class or come to use the gym on a casual basis?
To use our facilities on a casual basis, you will need to take out a wildcard membership. This costs £1 per year and provides you with access to book activities online. You will also get a price freeze on all casual prices for gym, classes and swimming.
Visit: everybody.org.uk for more information and to sign up to a casual wildcard.
What indoor sport is available?
At this moment in time we will not be running any indoor group sport sessions including badminton, squash, netball and football.
We will let you know once more activities become available to book.
What disability and inclusion sessions are available?
At this moment in time we will not be running any disability and inclusion sessions (see full list here everybody.org.uk/cancelled-classes-and-sessions-due-to-coronavirus-covid-19 ). We will let you know once these become available to book again.
What outdoor sport is available?
We are working closely with a number of outdoor sports clubs to ensure we are able to welcome them back to our facilities as soon as possible.
We now have tennis courts available for hire at Alderley Park and Barony Sports Complex. We are also working with the local athletics, cricket and rugby clubs to begin sessions in August and September.
Club bookings are now available at phase 1 & 2 sites and from the 17th August Artificial grass pitches will be available to book with your local centre.
Cumberland Arena and Macclesfield Athletics Track is open for club use only from 20th July.
I am struggling to book a class or swim how do I do this?
We have prepared a step by step guide on how to sign up to a membership and register for our online booking system. You can find all the information you need here: everybody.org.uk/online-bookings-guide-and-faqs/
Do I need to wear a face covering when visiting the centre?
At this stage the only visitors to our centres are people who have booked in advance for an allocated time slot and will only be attending to undertake exercise in a group fitness or gym setting.
We will respect all customers decision to wear a face covering in our facility, however it is not compulsory. Following guidance from UKActive and the Government customers are not required to wear a face covering in the gym or in a group exercise class. We have put measures in place to allow for adequate social distancing around our sites including one way systems, reception screens and 2m spacing to keep both staff and customers safe.
Greater Manchester Local Restrictions (last updated 31.7.20) :
You may be aware local restrictions have been put in place for the Greater Manchester area. Some of these towns are neighbouring areas for us and both staff and customers may live in them. Guidance has clarified today that if you do live in an area within Greater Manchester customers can still come into our centres provided they come alone, with people they live with or with those in their support bubble, and not from anyone outside of these.
The advice focuses on minimising interaction with those you do not live with in line with COVID-19 Secure guidance. Fortunately all the safety measures we have implemented within the centres are in line with this. Please remember to maintain social distancing and follow all new procedures to ensure yours, our staff and our customer’s safety.
Should you have any queries please contact: www.everybody.org.uk/contact
How do I get in touch with more questions?
We would like to take this opportunity to thank all of our Everybody customers and partners for their continued support during this time.
If you have any queries please contact us on: [email protected] and we will try our best to respond to your queries as soon as possible.