As a customer of Everybody Sport and Recreation you are supporting a Health and Wellbeing charity which provides essential health and fitness services to help you live well for longer.
It is important now more than ever that we have support from our loyal customers to ensure the future of our services and your community leisure centre.
The Coronavirus pandemic has been tough for us all, but we are all in this together.
We are committed to providing the best possible experience to our customers, even under social distancing measures and we can’t wait to welcome you back into our centres.
Our Outdoor Pool Guidance at Nantwich Swimming Pool:
We will be opening Nantwich Outdoor Brine Pool on Monday 20th July, sessions will be adult only (18 years and over), fitness swims. These sessions are more suitable to adult swimmers of a confident ability, as you will all be swimming away from a wall and out of your depth.
Sessions will be weekdays, in four, 45 minute slots and we will be limiting the numbers to 21 swimmers per session. Booking in advanced online is essential via our website.
More information on our outdoor pool can be found here.
Our Fitness Class Guidance:
*Everyone must bring their own yoga mat if required*
Our Gym Guidance:
1)Wash your hands before and after visiting our site. There will be sanitisers available at the entrance and exit of every site as well as throughout the centre.
2)Pre-book all of your activities online before arriving. Gym sessions and fitness classes will be available to book. Please do this to avoid disappointment.
3)Maintain social distancing and follow our one way systems. Use the queuing systems provided and follow the directional signage.
4)Do not visit our centres if you are feeling unwell, have been in close contact with someone with a confirmed case of Covid-19, are shielding and have been advised against by your doctor, or you need to self isolate due to travelling or other reasons.
5)Help us stay clean by cleaning surfaces in our gyms and classes once you have used them and following our codes of etiquette.
We are following all government advice when it comes to re-opening our centres, as well as paying attention to guidance available from UKActive and CIMSPA
Our Covid-19 Secure Risk Assessment is now available ESAR COVID-19 Risk Assessment 2020
A step by step guide to Everybody online bookings system
Digital Online Sign-ups – All membership sign-ups to be completed online.
You can now register for an Everybody Membership online and sign up to our casual Wildcard
Sign Up Online by visiting the online membership portal at www.everybody.org.uk
If you require additional support or for no pay members to be added to your joint or family account then you should call the customer service team Monday – Friday between 9am-6pm and select option 2 on the automated menu.
Members – These include direct debit, annual pass, options, wild card and casual customers who already have a record on XN with a membership number (Skip to stage2)
None Members – Have no active record or membership number with Everybody
To create an account that enables you to book gym, swim and classes online then all of our customers now need to follow a two stage process.
If you do not know your membership number it will be on your sign up email or any recent email communication from Everybody. If you are having problems registering with an account you can create a support ticket at www.everybody.org.uk/contact where an agent will help to create an account and guide you through the booking process.
Please be aware that you will need to confirm your security details such as name, address, postcode and DOB for your membership number to be provided.
Primary Paying Members – Also have the ability to book for any other members who are primary linked to their account, this includes children or other family members and friends that could be linked through a family or joint membership.
As well as this they also have the ability to book a session for a none member, all details of the none member must be provided before the booking is complete.
Linked Members with an Online Booking Account – Also have the ability to book an activity or session for none members but can’t book on behalf of other members who are primary linked to them.
The online booking system will recognise the relevant charge for membership category applied to any account and charge accordingly. Therefore, free for full members, discounted rate for options will be applied.
Concessions
If a non-member’s details are added and a booking is completed, then only one default price can be applied which will be the full standard priced rate.
Where a customer requires discounted rate they must complete the relevant membership application, then create an online bookings account to make their own bookings or be linked to a primary payer with an online bookings account who can make bookings on their behalf.
If you are still having problems registering with an account you can create a support ticket at www.everybody.org.uk/contact here an agent will help to create an account and guide you through the booking process.
Check out our video to help you register for online bookings:
Check out our video to help you book a gym session, class and tennis as well as support on how to cancel a class:
https://www.youtube.com/watch?v=odTMgWTi4t4&t=11s
