Our Customer Experience team is your starting point for getting help, sharing feedback or managing your membership. Whether you’ve got a quick question, something you’d like to tell us, or need support with your membership, our friendly team is here to listen and support you.
Take a look below to find what you need – or get in touch if you’d rather speak to someone.
Enquiries
We're here to help
Whether you’d like to tell us about a great experience, suggest an improvement, raise a concern or ask about your membership, our friendly Customer Experience Team is ready to support you.
Complete the enquiry form below and we’ll aim to get back to you within 48 hours.
- Membership enquiries – change, suspend, or cancel your membership
- Raise a concern
- Send us compliment
- Make a request
- General enquiry
Contact your local centre
Prefer to speak directly with your centre? View our centre email addresses below.
Alsager Leisure Centre, Hassall Road, Alsager, Cheshire, ST7 2HP
Barony Sports Complex Barony Road, Nantwich, Cheshire, CW5 5QY
Congleton Leisure Centre, Worrall Street, Congleton, Cheshire, CW12 1DT
Crewe Lifestyle Centre Moss Square, Crewe, CW1 2BB
Cumberland Arena Thomas Street, The Wharf, Crewe, Cheshire East, CW1 2BD
Congleton Road, Nether Alderley, Macclesfield, SK10 4TG
Holmes Chapel Community Centre, Station Road, Holmes Chapel, Cheshire, CW4 8AA
Holmes Chapel Leisure Selkirk Drive, Holmes Chapel, Cheshire, CW4 7DZ
Knutsford Leisure Centre, Westfield Drive, Knutsford, Cheshire, WA16 0BL
Everybody @ Macclesfield Central, Merchant Exchange, Gas Road, Macclesfield, SK11 6JX
Macclesfield Leisure Centre Priory Lane, Macclesfield, Cheshire, SK10 4AF
Nantwich Leisure Centre, Wall Lane, Nantwich, Cheshire, CW5 5LS
Poynton Leisure Centre, Yew Tree Lane, Poynton, Cheshire, SK12 1PU
Sandbach Leisure Centre, Middlewich Road, Sandbach, Cheshire, CW11 1HX
Shavington Leisure Centre Rope Lane, Shavington Crewe, Cheshire, CW2 5DJ
Wilmslow Leisure Centre, Station Road, Wilmslow, Cheshire, SK9 1BU
Membership cancellation form
If you’re ready to cancel, please complete the cancellation form so we can support you through the process.
Frequently asked questions
Members: Bookings made using your membership can be cancelled online or through the Everybody app.
Paid bookings: Please contact the centre directly to cancel. Refunds are only available when a booking is cancelled at least 48 hours before the activity start time.
Block bookings: Please complete our cancellation form and a member of the team will be in touch.
When you call an Everybody centre, your call will be answered by one of our friendly Customer Advisors. They are part of our Central Customer Experience team and have access to the information needed to help with all enquiries, ensuring you receive prompt and consistent support.
If the wait is longer than expected, we’ll offer you the option of a callback after around 2 minutes. just follow the prompts and hang up.
You’ll keep your place in the queue, and a Customer Advisor will call you back as soon as your turn is reached, so you don’t have to remain on hold.
When you submit a form, you’ll receive an automatic acknowledgement so you know we’ve received it. Our team will then review your enquiry and either handle it directly or pass it to the right team or manager.
If your enquiry is urgent and you contact us by phone, we’ll assess the situation and, where necessary, try to contact the relevant manager while you are on the line. All enquiries are prioritised and escalated where appropriate to help us provide a timely response.
We recommend visiting the Thinking of leaving us? section first. There may be options that work better for your needs.
No. We aim to keep the process clear and straightforward, with guidance available if you need support.
Yes. Our team aims to respond as quickly as possible, usually within a few working days.
Yes — we offer swimming lessons for all ages and abilities, from beginners to confident swimmers. Lessons are led by qualified instructors and focus on building confidence, technique and water safety. Accessible swimming lessons are also available at selected centres.