I want to sign my child up for swimming lessons –
We can’t wait to welcome your child to swimming lessons with us. You are able to book your lesson online through our online portal HomePortal2, call us on 01477 689557 or come down to any of our sites with swimming pools and we will be happy to help you.
I want to sign my child up for swimming lessons but I’m not sure what stage? –
If you are unsure what stage you should book your child into we have a handy questionnaire to help you here just answer a few questions and we will be able to guide you to the right stage.
Do you offer Swimming Lessons for children with SEND? –
Yes, our Alpha Swim Programme is designed to offer children with a wide range of SEND needs access to swimming lessons. To find out more information please visit our website here!
How do I move my child to another class? –
If your child is ready to move up or you want to transfer to another class, this can be arranged at your leisure centre reception or over the phone.
You can also move classes through the Home Portal, but only after your child has moved up, or a member of staff has enabled this to transfer classes. If the system prompts you to make a payment, this means it is trying to create a new Direct Debit, which is incorrect.
If you need support with moving classes, please email: [email protected]
My child is going to miss lessons due to a medical reason, what do I do? –
We can offer replacement lessons for children who miss sessions due to medical reasons.
Replacement lessons can only be arranged when absence is confirmed with either:
If this applies to you, please contact: [email protected]
What happens with Direct Debit payments when lessons close for two weeks at Christmas? –
Swimming lessons run for 50 weeks each year. Your monthly Direct Debit is calculated to cover those 50 weeks, so the two-week Christmas closure is already included. You won’t pay extra, and your usual payment stays the same.
I am on the waiting list for swimming lessons, what do I need to do? –
Please keep an eye on your email inbox, as all available spaces are automatically offered via email.
If you remain on the waiting list for 12 months without securing a place, the system will automatically remove your request. If you still require lessons after this time, you will need to add yourself back onto the waiting list.
Please note: Weekend Discovery Ducklings classes have a longer waiting time due to high demand.
My DD has not been taken, what happens now? –
When paying by Direct Debit, you are responsible for ensuring that the nominated account has sufficient funds on the collection date.
If a Direct Debit fails:
If your payment has failed and you need help re-joining lessons, please email: [email protected]
How do I cancel my swimming lessons? –
To cancel your swimming lesson membership, you must submit your notice in writing to:
[email protected]
Verbal notice cannot be accepted under any circumstances.
Once we receive your written request, confirmation will be emailed to the address registered on your account.
Please note: