Closure of Everybody Leisure Centres December 2020

By lucy bourne December 30, 2020

Closure of Everybody Leisure Centres December 2020

 

Following recent announcement of Cheshire East going in to tier 4 from the Government on 30th December 2020 we have been asked to close all of our 16 leisure facilities as of Thursday 31st December until further notice.

It is our priority to put the health and wellbeing of our customers and staff first above anything else.

 

As your local health and wellbeing Charity we have recently launched an online service Everybody @ Home which is a website exclusively for our Everybody members which has on-demand and live health and fitness classes to keep you active and healthy during this lockdown from home.

Everybody at Home has a range of amazing on-demand and live health and fitness classes, including Get Moving, Dance Fit, Pilates, HIIT, Yoga and so much more! We will be adding more classes to the timetable from Monday 11th January! We will not be charging for this service whilst our centres are closed.

If you are not already a member – sign up now and you won’t be charged until we reopen https://everybody.org.uk/become-a-member/

Once you are a member you can sign up to the platform using your Everybody membership number, if you need support in getting registered contact our team at [email protected]

 

Gym and Swim Bookings

Bookings for after Wednesday 30th December will not be able to go ahead. Our support team are in the process of cancelling these bookings for you and if you are a casual member who has paid for a swim or gym session, they will be refunding you which will be processed at the earliest opportunity. If you have any questions please contact our support team on [email protected]

 

Membership Payment

You do not need to do anything regarding your membership, our support team will stop any payments until we reopen again. This includes payments which were due to go out on the 1st January.

Please do not cancel your Direct Debit at the bank, as we will not be taking any payment for January.

For annual cash upfront members we will add on any period of closure onto the end of your membership term.

By remaining as an Everybody member you will get instant access to our facilities once we reopen without having to re-join and you will be able to use Everybody @ Home our online health and fitness channel with lots of live and on demand workouts.

 

Swimming Lessons

Please be assured that customers will not be charged during this period of closure. This includes payments which were due to go out on the 1st January.

Direct debit customers – Please leave your direct debt arrangement in place so we can restart your lessons seamlessly when we resume. We will freeze payments from our end, so you don’t have to worry.

Block payment customers – All payments are held for you, any weeks that you have pre-paid and not yet received will be there for your return. These credits will be saved on your child’s account.

Please look out for further emails from us regarding updates to restart, as well as on our website www.everybody.org.uk

 

We would like to take this opportunity to thank all of our Everybody customers and partners for their continued support during this time. We have remained covid-secure since reopening our centres back in July, with a 4.8/5 star rating and lots of positive feedback from our customers.

As a health and wellbeing registered charity we hope to soon be able to welcome you back into our centres and we hope you and your family and friends remain safe and well during these times.

If you cannot find the answer to your queries please contact us on: [email protected] and we will try our best to respond to your queries as soon as possible. Please be aware response times may be delayed due to the number of enquiries we receive.