Everybody Reopening Plans

Update 10/09/2020

In light of the recent Government announcement from the Prime Minister in relation to rules on social gatherings from 14th September it has been confirmed that venues like ours (gyms and leisure facilities) are exempt from these restrictions.

We are able to hold more than 6 people in our venues and our services can continue under our existing arrangements given we have created COVID secure environments for all activities already in place.

All visitors to our centres need to follow our rules of etiquette for all activities including remaining at least 2m apart when taking part in exercise. You can familiarise yourselves with the government guidance here.

We would like to remind our customers that we have been following government guidance since reopening and have gone to great lengths to keep both our staff and customers safe in our centres. We have recently received a 4.8/5 star rating for cleanliness and hygiene and remaining covid-secure.

With our extensive cleaning regimes, social distancing measures for all activities, one way systems and regular reviews of best practice guidance customers can feel confident to return to their local leisure centre.

You can find more information on how Everybody Leisure Centres are remaining Covid-secure here

You can find the most up to date government advice here

You can find more industry news on coronavirus and the leisure sector: UKActive, Sport England, Swim England

 

Statement 13/08/2020

Member update: Reopening of Phase 3 Everybody Leisure Centres & Swimming Pools

We are pleased to announce we are planning to re-open Congleton Leisure Centre, Poynton Leisure Centre, Holmes Chapel Leisure Centre and Middlewich Leisure Centre on the 1st September!

From 1st September the following services will be open and available to pre-book activity slots via our website: www.everybody.org.uk 

  • Gym
  • Group Fitness Classes

Holmes Chapel Leisure Centre and Middlewich Leisure Centre will be opening in the evenings and on a Saturday for gym, group fitness classes and outdoor club sport bookings. This will be kept under review until the end of October.

Congleton and Poynton will be open 7 days a week. We will provide more details on timetables over the coming weeks.

We are also preparing to welcome back customers to our swimming pools and will be opening them on a phased approach following guidance from the government and governing bodies including Swim England.

From 1st September public swimming will be available at:

  • Alsager Leisure Centre
  • Crewe Lifestyle Centre
  • Nantwich Swimming Pool
  • Macclesfield Leisure Centre
  • Wilmslow Leisure Centre
  • Sandbach Leisure Centre
  • Knutsford Leisure Centre

From 7th September public swimming will be available at:

  • Congleton Leisure Centre
  • Poynton Leisure Centre

Children’s swimming lessons will start to resume in a phased approach from 7th September and we are writing to all swimming lesson customers with more details before the end of August.

You will be able to pre-book your gym, group fitness and swimming sessions online soon and we will be providing you with more information regarding guidance on accessing swimming changing facilities, spas and saunas and returning to swimming lessons in the coming weeks.

Nantwich Outdoor Pool is now open for pre-bookable, lane and family swimming sessions. You can find more information here: https://everybody.org.uk/locations/nantwich/

During lockdown we have developed online virtual services for our members and online community, including live and ondemand health and fitness classes. It is our commitment to continue this offering for free as part of your Everybody membership. You can join the Everybody Memberzone here: https://www.facebook.com/groups/everybodymembers/

We will be keeping the opening dates of our cafes, indoor activities bookings under review.

It is our pledge to make sure our staff and customers are ready to return to a safe environment which allows everybody to continue to lead a healthy and active lifestyle.

The Coronavirus pandemic has been tough for us all, but we are all in this together. It is important now more than ever that we have support from our loyal customers to ensure the future of our services.

Visit https://everybody.org.uk/everybody-back-together/ to watch all the videos of how our centres look and all the guidance you need on returning to Everybody. We will be updated this page in the coming weeks with more guidance and videos on swimming.

Members will be contacted regarding the re-opening of further services and we are on hand to assist you with any questions you may have on returning to Everybody and your ongoing membership.

So you are ready for when we reopen to book online please make sure you register for online bookings here: https://portal.everybody.org.uk/bookings here is some guidance on how to register

You can contact us here and a member of our team will be happy to help.

We look forward to welcoming more customers back soon!

 

FAQs updated 21/09/2020

My local leisure centre is on the list to re-open on the 1st September, when will my membership payment be taken?

We will take your DD on the 1st or 15th of September (depending on which date you selected when joining), this will be your normal membership fee less any days owed to you.

However, if you would like to use one of our other facilities that open earlier you can turn your membership back on sooner by emailing [email protected]

We have decided to keep our membership prices fixed at our 2019 prices as a thank you for your loyalty and patience.

I have paid my annual membership fee upfront, what happens to my lost months?

For Annual Cash/Upfront payment members we will be adding on the extra months to the end of our membership renewal date so you aren’t missing any months in your membership.

If you have any questions about your membership you can contact us on: [email protected]

I have a local membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?

We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing local membership holders to access all 15 Everybody centres until the end of October.

I have a options membership but there’s reduced opening hours at Holmes Chapel LC and Middlewich?

We will operate on reduced opening hours for Holmes Chapel Leisure Centre and Middlewich Leisure Centre. They will be open for gym and classes and some outdoor sports for evenings and Saturday weekend use. We are therefore allowing options membership holders to access Holmes Chapel Community Centre until the end of October.

I’d like to cancel my membership, how do I do this? 

The future of our services depends on the loyalty of our customers. We are doing the best we can to make sure you have the best experience on visiting our centres, as well as offering online virtual classes and advice from our trainers as part of your Everybody membership.

We understand that the pandemic has been tough on everybody and are willing to discuss your membership options and personal circumstances. Please email [email protected] and please see our membership terms and conditions for more information.

When is my local swimming pool re-opening?

All of swimming pools are now open for public swimming and swimming lessons. All swimming sessions need to be booked online here: portal.everybody.org.uk/bookings 

You can find the latest swimming guidance here: everybody.org.uk/swimmingguidance

Nantwich outdoor pool is now open for family and lane swimming. You can book online here: https://everybody.org.uk/locations/nantwich/

 

I would like to hire your facilities for a party booking, event, indoor sport session, deliver an external service

Unfortunately, we are not making our indoor facilities available for hire. This is due to our sports halls being used to accommodate group fitness and Everybody sport sessions to allow for social distancing measures.

We have now opened our artificial outdoor grass pitches to be used for club use and will be updating you all soon on casual sport bookings. for more information on club bookings please contact your local leisure centre.

Will the changing rooms be available?

There will be no changing facilities open for gym and group fitness classes so please come ready to workout in your gym wear. There will be toilets available for use for all customers.

Swimming changing facilities are open, however please follow our swimming guidance and come ‘beach ready’. Please shower at home prior to and after your swimming session.

Can I just turn up to use the gym, classes or sports activities and pay on the day?

No. We will not be accepting any walk-ins and all activities must be paid for and booked online. We are operating cashless sites so encourage card payments and we encourage all users to pay contactless for membership, merchandise or vending machine payments.

When will all timetables be available?

Timetables are available for gym, swim, sport and classes on your local leisure centre website pages everybody.org.uk/locations/ and on the timetables section of our website

Are lockers available for use?

From Monday 17th August lockers will be available for customers to use.

Following a successful and safe trial at Nantwich outdoor swimming pool we will be re-introducing the safe use of lockers. Select lockers will be available for use at each centre, please ask reception for directions to available lockers.

Where possible please only bring items in to the facility which you need, where possible refrain from bringing large items and bags. Strict sanitisation regimes will be in place along with appropriate social distancing signage.

Locker Locations:

  • Sandbach – Lockers outside Gym
  • Holmes Chapel CC – Changing rooms
  • Knutsford – Lockers in Gym
  • Congleton – Lockers outside Gym
  • Holmes Chapel LC – Lockers outside Gym
  • Middlewich – Lockers in changing room
  • Alsager – Outside Fitness suite & Personal effect lockers in the fitness suite
  • Barony – Changing room lockers
  • Crewe – Upstairs lobby Personal effect lockers
  • Shavington – Outside Changing rooms, personal effect lockers in the fitness suite
  • Nantwich – Changing village
  • Wimslow LC – Lockers in foyer
  • Alderley Park – Changing rooms
  • Macc LC – Lockers outside gym
  • Poynton LC – Lockers outside gym

 

What is the guidance for group exercise and is there anything I should be aware of before coming to class?

Pre-booking is essential and must be done via our website everybody.org.uk. Customers will be allocated their own ‘workout zone’ to maintain a safe 2m distance from other members and customers. No bags will be allowed into the studio / sports halls. Customer must bring their own water bottle, you can refill your water bottle from the water station but no water fountains will be in use. Please wipe down all equipment after use and wash your hands before and after a class.

Gym towels are now permitted following a change in national guidance, towels must be used for personal use only and not to clean equipment.

Please do not attend class if you are feeling unwell and cancel your booking online.

What is the guidance for gym use and is there anything I should be aware of before coming to workout?

Pre-booking is essential and must be done via our website everybody.org.uk. sessions will last 45 minutes to allow for cleaning in between sessions. You can speak to a member of the fitness team to get the most out of your workout.

To maintain a safe 2m distance from other members and customers we have spaced our gym equipment out and in some centre created secondary gym locations in our fitness studios.

No bags will be allowed into the gym. Customer must bring their own water bottle, you can refill your water bottle from the water station but no water fountains will be in use. Please wipe down all equipment after use and wash your hands before and after coming to the gym. If the classes require yoga mat, you must try to bring your own.

Gym towels are now permitted following a change in national guidance, towels must be used for personal use only and not to clean equipment.

Please do not attend the gym if you are feeling unwell and cancel your booking online.

I do not have an Everybody membership, how do I book a class or come to use the gym on a casual basis?

To use our facilities on a casual basis, you will need to take out a wildcard membership. This costs £1 per year and provides you with access to book activities online. You will also get a price freeze on all casual prices for gym, classes and swimming.

Visit: everybody.org.uk for more information and to sign up to a casual wildcard.

What indoor sport is available?

Squash is now available at the following locations: Congleton, Macclesfield, Wilmslow and can be booked online.

We are reviewing in line with national government guidance and the space available at our facilities the re-introduction of further indoor group sport sessions including badminton, netball and football over the coming months. We will let you know once more activities become available to book.

What disability and inclusion sessions are available?

At this moment in time we will not be running any disability and inclusion sessions (see full list here everybody.org.uk/cancelled-classes-and-sessions-due-to-coronavirus-covid-19  ). We will let you know once these become available to book again.

What outdoor sport is available?

We have been working closely with local sporting clubs to welcome them back to our facilities including outdoor athletics, football and hockey clubs.

We now have tennis courts available for hire at Alderley Park and Barony Sports Complex.

Club bookings are now available at our outdoor facilities and artificial grass pitches are available to book with your local centre.

Cumberland Arena and Macclesfield Athletics Track is open for club use only.

How do i register for online bookings?

We have prepared a step by step guide on how to sign up to a membership and register for our online booking system. You can find all the information you need here: everybody.org.uk/online-bookings-guide-and-faqs/

For swimming online booking guidance please visit: everybody.org.uk/swimmingguidance/#booking 

Do I need to wear a face covering when visiting the centre?

Everybody Sport and Recreation encourages the use of wearing a face covering when attending one of our facilities prior to taking part in an activity or as a spectator.

We will be advising customers around our centres of areas we encourage the use of face coverings, for example some swimming lesson spectator areas.  We would always encourage users to try to maintain social distancing of at least 2m in all areas around the facility. Wearing a face covering is a personal preference and not mandatory, we do appreciate this isn’t suitable for all users.

Greater Manchester Local Restrictions (last updated 09.09.20) :

There has now been updated on which areas are still under local restrictions with Stockport and Wigan now no longer affected. All up to date guidance can be found here: www.gov.uk/guidance/north-west-of-england-local-restrictions-what-you-can-and-cannot-do 

You may be aware local restrictions have been put in place for the Greater Manchester area. Some of these towns are neighbouring areas for us and both staff and customers may live in them. Guidance has clarified today that if you do live in an area within Greater Manchester customers can still come into our centres provided they come alone, with people they live with or with those in their support bubble, and not from anyone outside of these.

The advice focuses on minimising interaction with those you do not live with in line with COVID-19 Secure guidance. Fortunately all the safety measures we have implemented within the centres are in line with this. Please remember to maintain social distancing and follow all new procedures to ensure yours, our staff and our customer’s safety.

 

Should you have any queries please contact: www.everybody.org.uk/contact

 

How do I get in touch with more questions?

We would like to take this opportunity to thank all of our Everybody customers and partners for their continued support during this time.

If you have any queries please contact us on: [email protected] and we will try our best to respond to your queries as soon as possible.